The Chinese New Year is an especially busy and stressful period for our hotel. There were many festivities going on at the same time in the different venues and the room take up rate was soaring. And with high guest numbers came a long and continuous list of guest requests. To cope with the demanding situation, both front and back of house associates cast aside personal needs and focused on delivering great service to all guests.
Kya is deeply committed to the promotion of Starchoice membership to both bookers and individuals. Her unwavering dedication to the Starwood loyalty program won her distinction as the 2nd placed winner of the Starchoice enrolment incentive program for the quarter 19 March – 31 May 2012. Energized, she stepped up her efforts and was placed top for the period 1 October – 15 December 2012.
Chief Concierge Peter Brown believes that just one person can make a significant difference to the world. For as long as he could remember, Peter has been actively supporting community causes by rallying well-wishers and public members. Over the years, Peter has led our Concierge team to organise quarterly blood donation drives involving the hotel associates. In 2012 alone, Four Points saved 50 lives through our collective effort.
The day after an event, Sylvia, our Banquet coordinator received a call from the event organizer claiming that she had left an important contract on one of the meeting tables. The caller was in obvious distress and continuously pleaded for help. The meeting venue had been cleared some hours before but sympathizing with the caller, Sylvia searched the garbage bins in the event venue but didn’t find the contract.