In March, a group of associates including managers made a special trip to a home for abandoned children infected with HIV/AIDS. We anticipated a long drive from our hotel’s busy downtown area all the way to the home in the outskirts, but our spirits stayed high as we carefully stacked crates containing rice, juices, milk powder and fresh fruits inside the bus. Just before we set off, our chefs brought out boxes of donuts lovingly baked by them that morning. That would be our special treat for the children.
Recently, our hotel threw open its doors to faculty members from local hotel management schools. Our aim was to share up-to-date hotel management practices and changing guest expectations with the faculty members. This would help keep their teaching relevant to industry needs, and help level up the expertise of their students and improve the level of service delivery in the local hotel industry. The three-day workshop was well attended and featured many pertinent topics.