Here, you’ll find what some of our associates are doing in AP to care for our fellow Associates, Guests, Business and the Community!
The Chinese New Year is an especially busy and stressful period for our hotel. There were many festivities going on at the same time in the different venues and the room take up rate was soaring. And with high guest numbers came a long and continuous list of guest requests. To cope with the demanding situation, both front and back of house associates cast aside personal needs and focused on delivering great service to all guests.
It was an ordinary day and one of our associates, Uday, came to the kitchen to help replace the printer roll. Due to a loose wire connecting the printer, Uday suffered an electric shock and collapsed onto the floor. In that split second, Pranav, who was on the other side of the room, rushed to his assistance. Recalling his basic first aid training, Pranav performed CPR to revive Uday, steadily keeping at it until medical help arrived.
One fine Friday evening, the In-Room Dining team was busy putting the finishing touches to a romantic dinner by the beach. Without warning, a sudden downpour forced the associates to run for cover.
It was an extremely busy period for Vicky as there was much to be done for the annual talent party. Despite the pressing demands, Vicky wanted to make sure that our newly hired hearing-impaired talents would be able to settle in quickly.
Recently an associate dining kitchen chef was suddenly taken ill and could not prepare evening meal for the hotel associates. The kitchen was very shorthanded and the team began to worry if they would be able to serve dinner to the associates looking forward to a hot meal.
Kya is deeply committed to the promotion of Starchoice membership to both bookers and individuals. Her unwavering dedication to the Starwood loyalty program won her distinction as the 2nd placed winner of the Starchoice enrolment incentive program for the quarter 19 March – 31 May 2012. Energized, she stepped up her efforts and was placed top for the period 1 October – 15 December 2012.
Assistant Human Resources Manager Megha is known throughout the hotel for her great passion and dedication to the hotel. She is quick to answer associate queries and resolve any personnel issues. Her loyalty to the hotel goes beyond performing her best in her functional role. She is our passionate ambassador, never failing to sing praises of our hotel’s facilities to her relatives and friends.
Welcome Team leader Shane Xie takes his role as hotel ambassador seriously. Besides being impeccably groomed, he is professional, lively and enthusiastic. To make sure that he is able to engage guests and answer any queries they may have, Shane takes time after work to study the various facilities of the hotel and their unique selling points, including the room designs and exclusive offerings, ever ready to share these interesting facts with guests.
Technician Cheang Weng Kei from our Facilities department is guided by the long-held philosophy that every associate must do their best to contribute to our business. Recently, he took on the challenge of reducing the hotel’s energy consumption.
To contribute to the collective effort to make Hong Kong a liveable and sustainable city, our hotel had introduced environmentally friendly practices in the way we ran our business. In 2011, in recognition of our effort, we won a Certificate of Merit in the Hong Kong Awards for Environmental Excellence (HKAEE) in the category of Hotels and Recreational Clubs.
Chief Concierge Peter Brown believes that just one person can make a significant difference to the world. For as long as he could remember, Peter has been actively supporting community causes by rallying well-wishers and public members. Over the years, Peter has led our Concierge team to organise quarterly blood donation drives involving the hotel associates. In 2012 alone, Four Points saved 50 lives through our collective effort.
In March, a group of associates including managers made a special trip to a home for abandoned children infected with HIV/AIDS. We anticipated a long drive from our hotel’s busy downtown area all the way to the home in the outskirts, but our spirits stayed high as we carefully stacked crates containing rice, juices, milk powder and fresh fruits inside the bus. Just before we set off, our chefs brought out boxes of donuts lovingly baked by them that morning. That would be our special treat for the children.
Recently, our hotel threw open its doors to faculty members from local hotel management schools. Our aim was to share up-to-date hotel management practices and changing guest expectations with the faculty members. This would help keep their teaching relevant to industry needs, and help level up the expertise of their students and improve the level of service delivery in the local hotel industry. The three-day workshop was well attended and featured many pertinent topics.
The day after an event, Sylvia, our Banquet coordinator received a call from the event organizer claiming that she had left an important contract on one of the meeting tables. The caller was in obvious distress and continuously pleaded for help. The meeting venue had been cleared some hours before but sympathizing with the caller, Sylvia searched the garbage bins in the event venue but didn’t find the contract.
It was midnight and kitchen associate K.Sakda was leaving Sheraton when he noticed a man and a woman nearby trying desperately to hail a taxi to bring them back to their hotel some distance away. Many trucks and cars passed them by, with none offering to stop to render help to the obviously distressed pair. With no thought for his tiredness after a long shift, Sakda offered to send the couple to their hotel, himself arriving home only at 2am after making the detour.
The OASIS offers various Japanese baths and is hugely popular with guests. That evening, a frantic guest approached Homan, an Oasis agent for help. Her ring had slipped off her finger while she was relaxing in the “Maiyu” bath and she couldn’t find it.
January 18th was a cloudy day but despite the poor weather, the beach was crowded with holiday makers. While carrying out his duty on the beach, Ly Nguyen Minh Ngoc, our Food and Beverage Attendant paid special attention to guests from room 1017 and room 1719 as they had brought their young children with them.
A couple with a young child had checked into our hotel which is popular with business travelers. After settling the guest in their room, our butler, Khun Sutida, was quick to recognize that there might not be much at the hotel to keep the child entertained. She also noticed that the couple had not packed a toy for the child.